Refund policy
BLUX Beauty Co. Return & Refund Policy
We want you to feel confident shopping with BLUX Beauty Co. Due to the nature of beauty, hair, personal care, and hygiene-related products, some items are subject to return restrictions.
Return Window
Eligible items may be returned within 14 days of delivery. Items must be unused, unopened, unworn, and in their original packaging with all seals, tags, accessories, and documentation intact.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns of:
• Opened or used cosmetics, skincare, body care, or personal care products
• Wigs, extensions, braiding hair, ponytails, hair pieces, or similar hair products that have been opened, worn, altered, brushed, cut, colored, washed, or otherwise handled beyond reasonable inspection
• Opened or used hair tools and electrical styling appliances
• Clearance, final-sale, or specially marked non-returnable merchandise
• Gift cards
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within 3 days of delivery. Photos of the product, packaging, shipping label, and damage may be required so we can review the issue and determine the appropriate resolution.
Supplier-Fulfilled Orders
Some BLUX Beauty Co. products are fulfilled and shipped by our authorized suppliers or distribution partners. Orders may arrive in separate packages. All return and refund requests must still be submitted directly to BLUX Beauty Co. Return instructions may vary depending on the product and fulfillment source. Please do not return merchandise to a supplier or manufacturer without receiving return instructions from BLUX Beauty Co.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of an incorrect, damaged, or defective item. Original shipping charges are non-refundable unless otherwise required by law.
Refunds
Approved refunds are issued to the original payment method after the returned merchandise has been received and inspected. Please allow your financial institution additional processing time after a refund has been issued.
Items returned in a condition that does not meet our return requirements may be denied a refund.
Order Cancellations
Cancellation requests may be submitted within 15 minutes of placing an order while the order remains unfulfilled. After that period, cancellation cannot be guaranteed because an order may already be processing with one of our fulfillment partners.
How to Request a Return
Contact BLUX Beauty Co. before returning any merchandise. Include your name, order number, item(s) involved, reason for the request, and photographs when applicable. Approved returns will receive return instructions before merchandise is sent back.
Merchandise returned without prior authorization may not be eligible for a refund.
BLUX Beauty Co. reserves the right to deny returns or refunds that do not meet the requirements of this policy, subject to applicable law.