Shipping policy
BLUX Beauty Co. Shipping Policy
BLUX Beauty Co. partners with authorized suppliers and distribution partners to fulfill select products. Because products may ship from different fulfillment locations, items from the same order may arrive in separate packages.
Order Processing
Orders are typically processed after payment has been successfully authorized. Processing times may vary depending on product availability, supplier fulfillment schedules, weekends, holidays, and periods of high order volume.
Once an order has entered processing or fulfillment, changes or cancellations may not be possible.
Shipping Times
Estimated delivery times shown at checkout or provided after purchase are estimates only and are not guaranteed. Delivery times may vary based on destination, carrier conditions, product availability, supplier processing, weather, holidays, or other circumstances outside the control of BLUX Beauty Co.
Multiple Shipments
Orders containing multiple products may be fulfilled by different suppliers or distribution facilities. As a result, you may receive more than one shipment and more than one tracking number for a single order.
You will not be charged additional shipping solely because an order is divided into multiple packages unless a separate charge was clearly disclosed at checkout.
Tracking Information
When tracking information is available, it will be provided using the contact information associated with your order. Tracking activity may take time to update after a shipping label is created.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
BLUX Beauty Co. is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided by the customer.
If you notice an address error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once fulfillment has begun.
Lost, Missing, or Delayed Packages
If tracking shows that a package is delayed, please allow the carrier reasonable time to complete delivery.
If tracking indicates that an order was delivered but you have not received it, check the delivery location, household members, neighbors, property management, and the carrier before contacting BLUX Beauty Co.
We will assist with eligible shipping issues when possible, but replacement or refund eligibility may depend on the circumstances of the shipment and applicable carrier or supplier procedures.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, contact BLUX Beauty Co. within 3 days of delivery.
Please keep all packaging and provide photographs of the item, shipping box, shipping label, and any visible damage when requested.
Shipping Charges
Shipping costs, when applicable, are calculated or displayed during checkout. Original shipping charges are generally non-refundable except when required by law or when BLUX Beauty Co. determines that an error occurred in fulfillment.
International Shipping
BLUX Beauty Co. ships only to destinations available through our checkout system. If international shipping is offered, customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated at checkout.
Questions About Your Order
For questions regarding an order or shipment, contact BLUX Beauty Co. and include your name and order number so we can assist you as quickly as possible.